“…While the impulse may be to say that this is unfair, one of the lessons I’ve learned over time is that change comes from self-reflection. So it’s worth examining how we got here. The truth is that there is a high cost to a bad reputation. Irrespective of whether we did everything that is being said about us … it really matters what people think of us, especially in a global business like ours, where actions in one part of the world can have serious consequences in another…”
It’s rare one sees such #emotionalintelligence from a CEO, let alone one who has been in the job just a few weeks, but this came from newly installed Uber CEO Dara Khosrowshahi after just a couple of weeks in the job. It came in an email to employees after the announcement that the City of London would not be renewing Uber’s operating license.